Dispute Resolution and Complaints Handling
We are committed to providing our clients with high standard products and services. If you are unhappy with our products or services, we would like you to tell us about it.
Making a complaint
If you have a complaint, you can contact us either by phone or in writing (see our contact details below). All our complaints handling and dispute resolution services are available to you free of charge.
If we cannot resolve your complaint on the spot, we will acknowledge receipt of the complaint and will try to resolve it as soon as possible. In some instances, the facts of the case might be complicated it may take several weeks to deal with the complaint. We will inform you of our assessment within 45 days of receiving your complaint.
Other Options
If you are not satisfied with our assessment or the outcome we propose, there are other options available to you:
- Seek independent legal advice
- Contact ASIC, for further information on your rights; or
- Request a review by the Financial Ombudsman Service (FOS). FOS can be contacted:
Financial Ombudsman Service Ltd
GPO Box 3
Melbourne VIC 3001
Toll free: 1300 78 08 08
Facsimile: +613 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au
Contact us
ForexTg Pty Ltd
Address:19-21 hunter st
Sydney 2000
NSW
Tel:1300 799 954
Fax:1300 365 504
E-mail:info@fxtg.com.au
Website:www.fxtg.com.au
We are committed to providing our clients with high standard products and services. If you are unhappy with our products or services, we would like you to tell us about it.
Making a complaint
If you have a complaint, you can contact us either by phone or in writing (see our contact details below). All our complaints handling and dispute resolution services are available to you free of charge.
If we cannot resolve your complaint on the spot, we will acknowledge receipt of the complaint and will try to resolve it as soon as possible. In some instances, the facts of the case might be complicated it may take several weeks to deal with the complaint. We will inform you of our assessment within 45 days of receiving your complaint.
Other Options
If you are not satisfied with our assessment or the outcome we propose, there are other options available to you:
- Seek independent legal advice
- Contact ASIC, for further information on your rights; or
- Request a review by the Financial Ombudsman Service (FOS). FOS can be contacted:
Financial Ombudsman Service Ltd
GPO Box 3
Melbourne VIC 3001
Toll free: 1300 78 08 08
Facsimile: +613 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au
Contact us
ForexTg Pty Ltd
Address:19-21 hunter st
Sydney 2000
NSW
Tel:1300 799 954
Fax:1300 365 504
E-mail:info@fxtg.com.au
Website:www.fxtg.com.au